FAQs

• How do you ship to the United States?

We utilize FedEx courier services for our shipments to different countries around the world. Your order will be dispatched from our facilities in Argentina and transported with the utmost care. Our commitment to quality ensures that your purchase arrives in impeccable condition, securely delivered to your designated address. We take pride in providing a reliable and efficient shipping experience, giving you peace of mind as you await the arrival of your order.

• What is the shipping cost?

 

The shipping cost is contingent upon the total value of your order. For purchases exceeding $60, we are delighted to offer complimentary shipping as an exclusive benefit. However, if the total value of your order falls below $60, there is a nominal shipping fee of $20. This pricing structure has been designed to provide our valued customers with flexibility and ensure exceptional value for your order. Our commitment is to deliver transparency and cost-effective solutions tailored to your needs.

• How can I track my order?

Once you've completed your order, you'll have the ability to track its status directly from our website. Once the order has been dispatched, a tracking number will be provided, allowing you to monitor the progress of your shipment.

 

• What payment methods do you accept?

 

We offer several convenient payment methods to ensure a seamless shopping experience. You can securely complete your purchase through the trusted PayPal platform, or use your debit or credit cards for payment.

 

• What are the approximate delivery times?

 

Our delivery times are subject to FedEx, a trusted partner in ensuring your orders reach you promptly. On average, you can expect a delivery period of approximately 4 business days. Some custom products may have additional processing times.

 

• Can I return or exchange a product?

 

Products can be returned or exchanged if they are damaged during transport or if they arrive expired, taking into account that the transfer costs to carry out said return are the responsibility of the customer. Due to food safety concerns, grocery items cannot be returned or exchanged unless they arrive damaged or expired. With respect to other products that are not edible, a return can only be requested if the customer proves that it was damaged during its transportation.

 

• How can I get in touch with your customer service?

 

 To get in touch with our customer service, you can reach us via email at [email protected] 

 

• What is the procedure if I am not available at my designated address to receive the delivery of my order?

 

Your order will be delivered to your doorstep, and if there is no one available to receive it, it will be left at the door, following the common practice in many parts of the United States. However, if for any reason you prefer not to have the package left at your door, you can contact us in advance to make alternative arrangements.

 

• I'm looking for something that doesn't appear on the list. Is it possible to obtain it through your service?

 

Please do not hesitate to reach out to us; we would be delighted to assist you in acquiring the item you desire.

 

• Why haven't I received a confirmation email for my order?

 

After completing your purchase, you will receive a confirmation email. Subsequently, you can track the status of your order directly from our website. Once your order is dispatched, you will receive a tracking number to monitor its progress. If you do not receive the confirmation email, please check your spam folder first. If the issue persists, please don't hesitate to contact us, as there may be an issue with your email registration.

 

• What are the different order statuses and what do they mean?

 

Pending: This status typically means that your order has been received, but it has not yet been processed or confirmed by the company. It's essentially in a waiting stage.

 

Processing: This status indicates that your order is currently being prepared for shipment. Your items are being gathered, packaged, and made ready for delivery.

 

Completed: Once your order has been successfully processed and shipped, it transitions to the completed status. This means that the products have been sent out for delivery.

 

Shipped: This status signifies that your order has left the company's facility and is en route to the designated delivery address. You should receive a tracking number at this point.

 

Voided: This status generally means that the order has been canceled or voided, often due to issues with payment or at the customer's request.

 

Denied: This status typically implies that the order has been declined or rejected, often due to issues with payment authorization or other reasons.

 

Refunded: If an order has been canceled or returned, and a refund has been processed, it will have the "Refunded" status.